Debt Solutions Manager (DSM)

Company Information

A. Farber & Partners Inc. is the entity within the Farber Financial Group which deals with individuals and families in financial difficulty. Our services are promoted under the R-Plan, a three-step process to rebuilding a financial future. The R-Plan embodies our service offering to review a client’s situation, provide relief and educating people in rebuilding their financial futures. For over 40 years, the firm has distinguished itself as a leader in its profession and we now employ more than 200 people in 50+ offices across Ontario and BC. For more information, please visit: www.afarber.com

Position Summary

The firm is seeking a Debt Solutions Manager (DSM) to support the Trustee/leader of the Asian Practice. This individual should be proactive and passionate about their contribution to the firm. The individual must be fluent in Cantonese and Mandarin verbally (written fluency would be a strong asset) and fully fluent in English.

Major Responsibilities

• Meeting with debtors and corresponding with them over the phone
• Providing excellent service to debtors who are overwhelmed with their debts
• Preparing documentation for filing and/or associated correspondence
• Obtaining all proper supporting information and documentation to ensure a proper, efficient administration of the file (including, but not limited to income and other tax
filings, asset realizations)
• Responding in a timely manner to ongoing queries and requests from creditors and debtors
• Liaising with the administration team, including, but not limited to, assisting with obtaining information, documentation and following up on complex issues where input and interpretation are requested
• Other duties as may be required

Education

• High School Diploma
• Post-secondary College or University education, with strong emphasis on business is preferred
• Registration in the CAIRP program is considered an asset

Qualifications/Experience

• 5 years of related office experience in a fast-paced environment

Knowledge, Skills and Ability

• Excellent verbal proficiency in Mandarin and Cantonese (written proficiency would be an asset)
• Fluency in written and verbal English
• Prior demonstrated customer service experience
• Ability to demonstrate maturity and responsibility, as dealing with sensitive situations and information
• Ability to work independently
• Strong organizational skills, with the ability to prioritize workloads and multi task effectively
• Excellent communication skills, with the ability to connect with clients, staff and other third parties
• Proficiency in Microsoft Office (Outlook, Excel, Word), with the ability to learn other software quickly where required, such as Ascend
• Prior experience in the Insolvency industry would be considered an asset

Application Instructions

Applicants interested in a rewarding career need apply

To apply directly for this position please e-mail your resume directly to Human Resources: jwoo@afarber.com, or fax to: 416-496-9651
Please be sure to:
• Copy or type your resume into the body of the e mail message OR
• Attach your resume via a file attachment in Word, PDF, HTML or plain text

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Farber Financial and its entities will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.